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JOB OVERVIEW

✦ Pretty Doll Beauty is an ultra-premium weft extension supplier built on relationships, elevated client experiences, and unmatched attention to detail. As our Client Success Doll , you'll be responsible for helping ensure every client feels supported, celebrated, and taken care of at every stage of their relationship with PDB. You'll have a pulse on our clients—knowing where they are, what they need, and what needs to happen next—while supporting everything from communication and gifting to invoicing, sales, order fulfillment, and Pink Label Pro marketing initiatives. This role is detail-oriented, proactive, relationship-driven, and perfect for someone who loves making people feel special while keeping a million tiny details beautifully organized. ✦

KEY RESPONSIBILITIES

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CLIENT SUCCESS

Maintain client delight through thoughtful gifts and touchpoints. Keep client profiles up-to-date, noting important dates and milestones (birthdays, babies, anniversaries, etc.).Maintain a pulse on every PDB client, knowing their current status, needs, and next steps. Monitor Basecamp to ensure every client question, request, and follow-up is responded to promptly. Proactively follow up on outstanding client needs, deliverables, approvals, and opportunities. Coordinate thoughtful gifting and client touchpoints to create an exceptional client experience.

ORDER FULFILLMENT

Pack and ship PDB hair orders with precision and care. Create invoices and communicate with clients on order status. Share UPS tracking links and manage order updates in Basecamp. Monitor Rollo daily to proactively identify and resolve any shipment delays.

INVENTORY

Manage marketing materials inventory. Assist with quarterly inventory reconciliation.

MARKETING SUPPORT

Assemble PDB color rings. Prepare and package marketing items (Starburst Mailers, SPD Bags, Candy Cubes). Support Pink Label + Pink Label Pro clients with simple marketing needs, including Canva graphics, event invitations, launch materials, and client-facing assets. Assist with special client projects, launches, events, and promotional initiatives as needed.

SOCIAL MEDIA SUPPORT

Support Instagram community engagement on @thecarolinedoll, specifically with PDB clients and prospective clients. Help identify client wins, milestones, launches, and content opportunities worth celebrating or sharing.

SALES SUPPORT

Maintain and update the client CRM (Monday) with relevant notes, status updates, and follow-ups. Support sales follow-up to ensure prospective and existing client opportunities continue moving forward. Identify opportunities for additional PDB support, products, programs, or services based on client needs. Assist with onboarding new clients and ensuring a seamless transition from sale to active client.

BOSS DOLL SUPPORT

Coordinate CEO travel (flights, hotels, cars, itineraries). Provide administrative and scheduling support as needed. Assist with events, Doll Dates, and client experiences at The Doll HQ. Maintain office space and ensure HQ is always guest-ready. Tackle additional projects and tasks that align with business growth and client success goals. ✦

IDEAL QUALITIES

✦ Highly organized with a sharp eye for detail. Warm, relationship-driven, and genuinely loves taking care of people. Strong written and verbal communication skills. A proactive problem-solver who anticipates what needs to happen next. Comfortable balancing client-facing, creative, and administrative tasks. Thrives in a fast-paced, glamorous environment with lots of moving pieces. Excited to grow within a luxury beauty brand and take ownership of the client experience. ✦

TOOLS/PLATFORMS YOU'LL USE

✦ Instagram (social media engagement) Rollo (shipping + tracking) Monday (client success + CRM) Square (invoices & payments) Basecamp (client communication & project management) Canva (marketing + design support) Google Sheets (spreadsheets & reporting)

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Paid time off

Work Location:

In person