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Leidos

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Career Insights for Customer Experience Manager

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$65,474 / year median in Virginia

+11% projected growth

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Job Description

Description Job Description Leidos, a leading government contractor, is excited to announce our recent award of a significant Intelligence Program in Northern Virginia, known as Beacon . This long-term program offers exceptional opportunities for skilled and dedicated professionals to continue making a critical impact on national security. At Leidos, your most important work is ahead! You will enjoy great benefits such as paid time off (PTO), 401K, discounted stock purchase plans, career growth, parental paid leave and more! You'll be supported by some of the most respected leaders in the industry - leaders who are deeply committed to empowering their teams, supporting the customers' missions, and valuing the work they do every day. We are actively seeking Desk Officers at all levels (1 to 20+ years of experience) with a current TS/SCI w/Polygraph to join our high-performing team. Candidates will support operational elements by providing research and analysis to support the customer's mission. Officers will utilize multiple layers of dynamic research, report writing, and briefing. Work occurs at client sites in Northern Virginia.
Responsibilities:
Manage a full range of operational and support activities Serve as the primary point of contact for overseas offices Provide operational guidance for ongoing cases Propose recommendations for possible operational scenarios Coordinate legal and policy issues affecting cases and overseas offices Provide in-depth research on existing cases, and intelligence assessments using a variety of sources Provide briefings to senior decision-makers This posting is for multiple opportunities ranging in years of experience. All positions require possession of a current/active TS/SCI with Polygraph. Candidates who do not possess this clearance will be disqualified . Level of opportunity, including compensation, will be determined after in person meeting. Level 1: requires 1 year of direct customer experience and a Bachelor's degree Level 2: requires 3 years of direct customer experience and a Bachelor's degree Level 3: requires 7 years of direct customer experience and a Bachelor's degree Level 4: requires 12 years of direct customer experience and a Bachelor's degree Level 5: requires 20 years of direct customer experience and a Bachelor's degree •5 years of additional direct customer experience may be substituted for a degree•
Basic Qualifications:
All positions require possession of a current/active TS/SCI with Polygraph. Candidates who do not possess this clearance will be disqualified. Demonstrated ability to research and analyze Demonstrated ability to organize and prioritize effectively Demonstrated ability to problem-solve Demonstrated ability to work on several tasks concurrently Strong analytic writing and editing skills Demonstrated ability to work in team environment successfully Demonstrated success in working in a high-paced, dynamic environment Experience collaborating and coordinating with multiple offices and agencies Experience supporting senior decision makers Experience related to intelligence research and analysis work "This position requires a BA+4 years of experience. Experience may be used in lieu of degree" If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
June 8, 2026 For U.S.
Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.

Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.