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MP
Millennium Pool Service
Pool Open/Close Schedule Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Virginia data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,768 / year median in Virginia
-1% projected decline
Job Description
Pool Knowledge is Preferred....
- Create, manage, and confirm appointments with residential clients
- Professional and efficient with customers over the phone and through emails
- Answer phones and transfer to the appropriate staff members
- Take and distribute accurate messages with job details and customer information
- Manage customer information and input into the computer systems
- Must be proactive with the ability to handle multiple responsibilities throughout the work day
- Develop close working relationship with Service Manager and Maintenance Supervisor to ensure follow up and service issues are addressed.
- Directly responsible for the management of Open/Close crews
- Provide assistance to mechanics as needed
- provide administrative assistance as needed Applicants must be willing to work extended hours and Saturdays during peak season.
Preferred Experience:
- QuickBooks
- Service Bridge
- Scheduling
Microsoft Office Programs Job Type:
Full-time Pay:
$20.00- $25.