Customer Experience & Office Coordinator Anderson Roofing - 4.3 Issaquah, WA Job Details Full-time $25 - $32 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Teamwork AI tools proficiency Administrative experience Attention to detail Organizational skills Office management Full Job Description Full-time, in-office role based in Issaquah, WA Since 1980, Anderson Roofing has helped homeowners and businesses throughout the Eastside and greater Seattle area protect their properties with quality roofing solutions. Built on a reputation of trust, craftsmanship, and customer service, we take pride in doing things the right way and treating our customers with respect. We're looking for a reliable, organized, and customer-focused professional to join our team as a Customer Experience & Office Coordinator. About the Role The Customer Experience & Office Coordinator position serves as the first point of contact for our customers and plays a key role in keeping our office and scheduling operations running smoothly. You'll answer incoming inquiries, schedule appointments, support customer communication, maintain accurate records, and help ensure our team delivers an exceptional experience from the first phone call through project completion. This is an ideal opportunity for someone who enjoys helping people, staying organized, and being an essential part of a growing small business. This position reports directly to the owner and works closely with our Bookkeeper to support the day-to-day operations of the business. What You'll Do Customer Service & Lead Intake Answer incoming phone calls, web inquiries, and customer requests in a professional and friendly manner. Gather customer information and schedule appointments for our sales and estimating team. Follow up on missed calls, voicemails, and pending inquiries. Help ensure prospective customers receive timely communication and excellent service. Scheduling & Coordination Schedule and confirm appointments. Coordinate calendar updates and scheduling changes with team members. Communicate with customers regarding appointment timing and project-related updates. Support coordination between customers, sales staff, and field personnel. Office Administration Maintain organized and accurate customer and job records. Assist with permits, warranty documentation, filing, and general office administration. Support office organization, supplies, and day-to-day administrative needs. Assist with other administrative and bookkeeping-related tasks as assigned. Systems & Recordkeeping Maintain accurate information in company software and customer databases. Ensure customer records, notes, and documentation are complete and current. Help identify opportunities to improve office processes and workflows. What We're Looking For We hire for attitude and train the rest. However, we do expect: Friendly, professional, and confident communication skills. Strong customer service mindset and a positive attitude. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and follow through on commitments. Comfortable learning and using software systems, technology, and AI tools. Dependable, punctual, and able to work effectively in an office environment. Strong written and verbal communication skills. Preferred Experience Experience in one or more of the following is strongly preferred, but not required: Customer service Office administration Scheduling or dispatching Property management Construction, roofing, HVAC, plumbing, or other home-service industries Small business administrative support What Success Looks Like In this role, success means: Calls and inquiries are handled promptly and professionally. Appointments are scheduled accurately and efficiently. Customers receive clear and timely communication. Records and documentation remain accurate and organized. Team members can rely on you to help keep operations running smoothly. Customers have a positive experience interacting with Anderson Roofing. Compensation & Benefits $25-32 per hour, depending on experience and qualifications Opportunity for incentive pay Full-time position with consistent schedule Paid Time Off Health insurance (medical, vision, dental), 65% paid by company Retirement savings plan with up to 3% match Why Join Anderson Roofing? At Anderson Roofing, everything we do is guided by three simple principles: Do it right, do it safe, do it together. If these resonate with you, you'll fit right in. We plan to grow the business 5x over the next three years, making this an exciting time to join us! We see this position as a career move, not just a job - the right addition will help us build the systems and then help hire and train the team that runs them.

We offer:

Established local company with a strong reputation since 1980. Opportunity to make a meaningful impact in a growing business. Supportive, team-oriented work environment. Variety in your day and the chance to work closely with customers and leadership. Opportunities to take on additional responsibilities as the company grows. Anderson Roofing - Built on Trust Since 1980.

Job Type:

Full-time Pay:

$25.00 - $32.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): What interests you most about this position, and why do you believe you would be successful in it? This position involves answering incoming calls, following up with leads, and communicating with customers throughout the day. Tell us about your experience in customer-facing roles and what you enjoy about them. Tell us about a time you turned a frustrated customer into a happy one. Imagine you are helping a customer on the phone, another call is coming in, and a coworker needs immediate assistance. How would you prioritize these competing demands? What software, technology tools, or AI tools have you used in previous roles? How did you use them? Tell us about a process, system, checklist, or improvement you introduced that made your work or your team's work more efficient. Are you authorized to work lawfully in the United States for any employer? In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Ability to

Commute:

Issaquah, WA 98027 (Required)

Work Location:

In person