Office Manager / Customer Service

Office Manager / Customer Service NorPac, Inc. Kent, WA Job Details Full-time $25

• $35 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Retirement plan Qualifications Microsoft Excel Microsoft Outlook Administrative experience Organizational skills Customer support Full Job Description Job description: We are seeking to add a motivated and dynamic rock star to join our team.

We are a sales representative firm engaged in the plumbing, heating & construction industries. We have been in business for 35 years and have earned a reputation for being a leader in customer service. We are looking for a candidate who will continue to provide the same level of professionalism, service, and energy that we are known for. The ideal candidate will possess strong communication skills, cheerful disposition and a passion for helping others. This role will be Monday-Friday, 7:30a-4:30p full-time.

Duties:

• Respond to customer inquiries via phone or email.
• Provide accurate and helpful information to customers regarding products or services
• Process orders, returns, and exchanges
• Assist customers with account setup and maintenance
• Resolve customer complaints in a professional manner
• Collaborate with other departments to ensure customer satisfaction
• Maintain customer records and update our cloud-based storage information as needed
• Assist management and sales staff with tasks and various projects

Qualifications:

• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
• Ability to learn and navigate new software systems quickly
• Detail-oriented with strong organizational skills
• Ability to multitask, prioritize tasks effectively and be a self-starter
• Positive attitude and ability to work well in a team environment

Skills:

• Excellent communication skills (verbal and written)
• High energy and positive attitude
• Administrative tasks Room for advancement if-so desired and an opportunity to make a direct impact with your daily role.

If you are a dedicated individual with excellent customer service skills, we would love to hear from you. Apply today to join our tea

Pay:

$25.00

• $35.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person