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Blueline Equipment Co. LLC
Service Manager/Parts Sales (Bilingual Required)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Washington data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$81,016 / year median in Washington
-1% projected decline
Job Description
Job Overview We are seeking a motivated and enthusiastic Service Manager/Parts Salesperson to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer service and driving sales through effective communication and relationship-building. This role is perfect for individuals who thrive in a fast-paced environment and are eager to contribute to the success of our business. Duties Engage with customers to understand their needs and provide tailored product recommendations. Maintain an in-depth knowledge of our products and services to effectively answer customer inquiries. Process sales transactions accurately and efficiently, ensuring a positive shopping experience for customers. Build and maintain strong relationships with customers to encourage repeat business. Collaborate with team members to achieve sales targets and enhance overall store performance. Assist in merchandising efforts, ensuring that the sales floor is well-organized and visually appealing. Handle customer complaints or concerns with professionalism, aiming for satisfactory resolutions. Create equipment work orders for our services/repairs. Contact customers in a timely manner with updates about their equipment. Schedule service appointments for in-shop and in-field repair work. Oversee operations for our Pasco service department. Occasional equipment delivery and pick-up. Qualifications Proven experience in customer service or sales roles is preferred. Strong interpersonal skills with the ability to connect with diverse customers. Excellent verbal communication skills, with a focus on active listening. Ability to work effectively both independently and as part of a team. Detail-oriented with strong organizational skills to manage multiple tasks efficiently. A positive attitude and a willingness to learn about new products and sales techniques. Provide an eligible driving record. Join us in creating an exceptional shopping experience for our customers while growing your career in sales! Bilingual (English and Spanish)