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Truenorth Moving Company
Residential Mover: In-Field Team Lead
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Washington data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,380 / year median in Washington
+20% projected growth
Job Description
Job Overview:
We are seeking a proactive, service- driven leader to join our team as a Team Leader.
TrueNorth Moving Company Duties:
- Ability to lift 100lbs+ in adverse weather conditions
- Must have an active drivers license and reliable transportation
- Provide guidance and direction to team members to meet customer needs
- Administrative tasks: filling out post job reports and vehicle maintenance logs
- Manage and motivate the team to deliver excellent customer service
- Coordinate and delegate tasks to team members, ensuring smooth workflow
- Provide feedback on new hires and general team performance to management
- Act as a point of contact for customer inquiries or complaints
Qualifications:
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team
- Proficient in shift management and prioritizing tasks
- Customer service-oriented mindset We offer competitive pay rates and paid training.
Job Types:
Full-time, Part-time Pay:
$21.00- $25.