Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PE
PINE ENVIRONMENTAL SERVICES LLC
Customer Engagement Rep
Career Insights for Customer Service Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Washington data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,332 / year median in Washington
-1% projected decline
Job Description
Customer Engagement Rep
Branch Manager or Customer Service Manager StatusNon-Exempt Purpose The Customer Engagement Representative's primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments. Comprehensive Benefits Package At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including: 3 Weeks of Paid Time Off (PTO) to start 401(k) with Company Match Medical, Dental, and Vision Insurance 8 Paid Company Holidays Additional voluntary benefits and professional development opportunities Primary Responsibilities Intake customer inquiries for equipment rental, order status, and general questions. Develop and issue quotes for our products and services. Follow up on quotes, record in Pine's database the outcome. Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood. Assist in branch sales and marketing efforts through outgoing phone calls and emails. Communicate customer Order Confirmations and follow up upon delivery. Update Pine's database with details and Call-Off information. Assist in scheduling delivery and pick-up of orders. Assist in locating equipment and shipping logistics. Help provide solutions when customers have issues. Enter repair orders when needed. Setup product replacement when needed. Maintaining contract files and customer correspondence. Record & investigate customer inquiries. PO processing when necessary. Billing/Invoicing customers. Credit card processing when needed. Promote a positive Health and Safety attitude / workplace. Have a basic understanding of our equipment and how it's used. Keep a clean, organized well-maintained office. Other duties as assigned. Knowledge, Skills, Core Competencies Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone. Ability to think analytically, with focus on problem troubleshooting. A flexible and strong team player that can work in a fast-paced environment. Microsoft Office proficient. Education/Expe rience High School Diploma/GED or Higher 2 years of Customer Service Experience, preferably in the environmental/safety or rental field Environment This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted. Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment #PineHP
PINE ENVIRONMENTAL SERVICES LLC - 2.7
Tukwila, WA Job Details Full-time $23 - $25 an hour 7 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer records maintenance Maintaining an organized workspace Sales transaction processing Phone communication Customer order taking Service scheduling Logistics customer service Client inquiry handling Sales order data entry Filing Post-sales issue resolution Credit card payment processing High school diploma or GED Client invoicing Sales quoting Customer engagement Phone canvassing Contract management support tasks Productivity software Order issue resolution Clean workspace maintenance Sending lead generation communications Customer interaction during outreach Communication skills Sales follow-up Marketing Conducting sales calls Entry level Client interaction via phone calls Customer data entryFull Job Description Job Description Job Title:
Customer Engagement Representative Reporting to:Branch Manager or Customer Service Manager StatusNon-Exempt Purpose The Customer Engagement Representative's primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments. Comprehensive Benefits Package At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including: 3 Weeks of Paid Time Off (PTO) to start 401(k) with Company Match Medical, Dental, and Vision Insurance 8 Paid Company Holidays Additional voluntary benefits and professional development opportunities Primary Responsibilities Intake customer inquiries for equipment rental, order status, and general questions. Develop and issue quotes for our products and services. Follow up on quotes, record in Pine's database the outcome. Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood. Assist in branch sales and marketing efforts through outgoing phone calls and emails. Communicate customer Order Confirmations and follow up upon delivery. Update Pine's database with details and Call-Off information. Assist in scheduling delivery and pick-up of orders. Assist in locating equipment and shipping logistics. Help provide solutions when customers have issues. Enter repair orders when needed. Setup product replacement when needed. Maintaining contract files and customer correspondence. Record & investigate customer inquiries. PO processing when necessary. Billing/Invoicing customers. Credit card processing when needed. Promote a positive Health and Safety attitude / workplace. Have a basic understanding of our equipment and how it's used. Keep a clean, organized well-maintained office. Other duties as assigned. Knowledge, Skills, Core Competencies Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone. Ability to think analytically, with focus on problem troubleshooting. A flexible and strong team player that can work in a fast-paced environment. Microsoft Office proficient. Education/Expe rience High School Diploma/GED or Higher 2 years of Customer Service Experience, preferably in the environmental/safety or rental field Environment This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted. Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment #PineHP