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GenCare.org/careers for a detailed job description & application. A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information. Open until filled. First consideration will be given to applications received by July 20, 2026, at 4:00 pm. Home Care Services is a program of Generational Care, an
GC
Generational Care
INTERNAL POST Temporary Direct Care Supervisor - Yakima, WA
Career Insights for Customer Service Supervisor
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Scorecard
Based on Washington data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,332 / year median in Washington
-1% projected decline
Job Description
INTERNAL POST
Temporary Direct Care Supervisor - Yakima, WA Generational Care - 3.5 Yakima, WA Job Details Full-time $27.75 - $28.75 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Loan forgiveness Paid sick time Qualifications Office experienceFull Job Description Location:
Yakima, WA Salary Range:
$27.75 - $28.75 per hourPosition Type:
Temporary, Full-Time, Hourly (not to exceed 3 months)About Us:
Generational Care is a nonprofit organization committed to improving the quality of life for individuals through compassionate in-home care and services. Our key programs, Home Care Services, Mid-Columbia Meals on Wheels, and Healthy Ages provide vital support to seniors, helping them maintain independence and dignity in their homes. We are currently seeking a Temporary Direct Care Supervisor to oversee home care service delivery and manage Home Care Providers, ensuring high-quality care for our clients.Key Responsibilities:
Supervise and support Home Care Providers, including recruitment, onboarding, and training. Oversee client assignments, service scheduling, and performance evaluations. Ensure successful service delivery, address service issues, and maintain documentation. Assist with on-call duties and provide emergency client services when needed. Uphold agency mission, policies, and service standards. Maintain confidentiality and demonstrate leadership in safety and professionalism.Qualifications:
Associate's Degree or equivalent required. 2+ years of Home Care or customer service experience. 1+ year of office experience; supervisory experience preferred. Strong leadership, organizational, and communication skills. Must meet additional certification requirements (CNA or WA State Home Care Aide training).Benefits:
Medical, Dental, Vision Insurance 401(k) with Company Match 12 Paid Vacation Days, 11 Paid Holidays, and Paid Sick Leave Employee Assistance Program (EAP) Public Loan Forgiveness (PSLF) Eligible Employer Same Day Pay Available through Tap Check Services 8 Paid "Floating Time Off" Hours 8 Paid "Employee Appreciation Day" Hours How toApply:
Visit www.GenCare.org/careers for a detailed job description & application. A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information. Open until filled. First consideration will be given to applications received by July 20, 2026, at 4:00 pm. Home Care Services is a program of Generational Care, an