Manager- Crave Coffee Crave Coffee - 2.0 Yakima, WA Job Details Full-time $21 an hour 1 day ago Benefits Paid time off Employee discount Opportunities for advancement Paid sick time Qualifications Food service health code compliance Barista experience High school diploma or GED Team development Driver's License Customer engagement Associate's degree Leadership Delegation Food Handler Certification Full Job Description Job Description Crave Coffee is looking for an experienced, motivated, and dependable Coffee Shop Manager to lead one of our Yakima-area locations. This position is responsible for overseeing the day-to-day operations of the coffee shop, leading and developing a team, maintaining high standards of customer service and product quality, managing inventory and cash, and ensuring the location consistently meets Crave Coffee's operational and performance standards. We are looking for a leader who is trustworthy, reliable, self-motivated, outgoing, organized, and driven to succeed . The ideal candidate leads by example, holds themselves and their team accountable, and is comfortable working in a fast-paced environment while managing multiple priorities. Benefits Include Flexible scheduling after training is completed Take-home cash tips every shift Employee drink and food discounts Paid Time Off (PTO) Paid Sick Time Opportunity for advancement and continued growth within management Be part of a growing team and company Leadership development and management experience Position ResponsibilitiesLeadership & Team Management Lead the day-to-day operations of the assigned Crave Coffee location. Manage, coach, and develop a team of approximately 10+ team members . Set clear expectations and hold team members accountable for performance, attendance, cleanliness, customer service, and adherence to company standards. Lead by example by demonstrating a strong work ethic, positive attitude, professionalism, and excellent customer service. Train and develop team members in Crave Coffee recipes, procedures, customer service standards, and operational expectations. Assist with onboarding and training new team members. Provide ongoing coaching, feedback, and recognition to team members. Effectively delegate tasks and responsibilities throughout each shift. Address performance and operational issues promptly and professionally. Create a positive, productive, and team-oriented work environment. Store Operations Oversee all daily coffee shop operations to ensure the location operates efficiently and consistently. Ensure the store is properly opened, operated, and closed according to Crave Coffee procedures. Maintain compliance with the Crave Coffee Operations Manual, Handbook, recipes, policies, and procedures. Ensure drinks and food are prepared accurately, consistently, neatly, and within company speed-of-service expectations. Monitor customer flow and adjust staffing and station assignments to maintain operational efficiency. Ensure team members are actively engaged and positioned appropriately during busy periods. Maintain a clean, organized, and welcoming store throughout the entire shift. Complete and verify opening, closing, cleaning, inventory, and shift-transition procedures. Identify operational problems and take appropriate action to resolve them. Customer Service Provide exceptional customer service and ensure team members consistently meet Crave Coffee's customer service standards. Handle customer concerns, complaints, and service recovery professionally. Build relationships with regular customers and create a welcoming environment. Monitor customer feedback and identify opportunities to improve the guest experience. Maintain a positive and professional atmosphere for both customers and employees. Cash & Financial Accountability Maintain responsibility for cash handling procedures and register accountability. Ensure accurate cash handling throughout each shift. Complete and verify cash deposits according to company procedures. Monitor transactions, voids, discounts, refunds, and other financial activity. Identify and report cash discrepancies or unusual activity. Maintain accurate financial and operational records as required. Inventory & Procurement Monitor inventory levels and ensure adequate product availability throughout each shift. Complete inventory counts accurately and according to company procedures. Place and manage inventory orders as assigned. Communicate shortages, damaged products, and inventory concerns to management. Ensure deliveries are checked against orders before products are stocked. Maintain proper product rotation, storage, and organization. Minimize waste and help control food, beverage, and supply costs. Labor & Scheduling Assist with managing labor and staffing needs for the location. Monitor staffing levels and adjust deployment based on business volume. Help ensure the store is properly staffed during peak and non-peak periods. Assist with employee scheduling and coverage when needed. Monitor employee attendance, punctuality, and performance. Ensure labor is used efficiently while maintaining excellent customer service and operational standards. Sales & Marketing Understand and apply basic sales and marketing strategies. Help drive sales and increase average transaction value through excellent customer service and product knowledge. Promote Crave Coffee products, specials, promotions, and company initiatives. Assist with local marketing efforts and community engagement. Identify opportunities to increase sales and improve the store's overall performance. Monitor store performance and work toward established company goals and metrics. Administrative Responsibilities Complete required paperwork and operational reports accurately and on time. Maintain inventory, cash, gift card, employee, and other required records. Communicate important operational information to upper management. Report maintenance, equipment, staffing, inventory, and customer-service concerns promptly. Participate in management meetings and training as required. Complete additional managerial responsibilities assigned by upper management.

Qualifications Required:

18 years of age or older High school diploma or GED Current Food Handler's Card Reliable transportation to and from work Ability to communicate clearly and effectively Strong leadership and organizational skills Ability to multitask effectively in a fast-paced environment Ability to work independently and make sound decisions Strong customer service skills Ability to stand and walk approximately 90-95% of an assigned shift Ability to move freely throughout the restaurant Ability to lift and carry approximately 15-25 lbs Open availability, including mornings, mids, and closing shifts Monday-Sunday Must maintain open availability after training is completed Commitment to long-term employment ( 6+ months )

Preferred:

2+ years of barista experience 2+ years of management or supervisory experience Experience managing a team of 10+ employees Experience in coffee shop, restaurant, or other high-volume food-service operations Experience with cash handling and deposits Experience with inventory ordering and procurement Experience with scheduling and labor management Experience with sales, marketing, or community outreach Associate's Degree or higher in Business Management, Hospitality, or a related field Training & Development The selected candidate will complete approximately 2 months of training before assuming full responsibility for the Coffee Shop Manager position. Training will take place at Crave Coffee locations throughout the Greater Yakima area and will include: Crave Coffee recipes and product standards Customer service expectations Point-of-Sale (POS) systems Cash handling and deposits Opening and closing procedures Inventory and ordering Food safety and sanitation Labor and staffing management Team leadership and development Sales and marketing Store operations and company procedures Management reporting and accountability Successful completion of training is required before assuming all responsibilities of the position. What We're Looking For We are looking for someone who wants to build a career with Crave Coffee , not simply work a short-term job. The right candidate will take ownership of their location, develop their team, protect company standards, and consistently look for ways to improve the business. Our managers are expected to be leaders first —someone their team can rely on, someone who holds themselves to a high standard, and someone who is willing to step in and work alongside their team when needed. If you are motivated, dependable, hardworking, and ready to take the next step in your career, we want to hear from you! Application Requirement Please complete the Indeed assessment after submitting your application. Applications will not be processed until all required application materials and the Indeed assessment have been completed.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

Employee discount

Shift:

Day shift Night shift

Education:

High school or equivalent (Required)

Experience:

Leadership Experience:

2 years (Preferred)

Barista:

2 years (Preferred)

Management:

2 years (Preferred)

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person