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1H
1220 Homes for Independent Living of Wisconsin LLC
Service Coordinator
Career Insights for Customer Service Supervisor
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Based on Wisconsin data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$57,520 / year median in Wisconsin
-3% projected decline
Job Description
Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. Overview Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Service Coordinator (SC) to join our team. A Service Coordinator (SC) ensures the delivery of outlined client services for multiple programs, supervises direct reports, oversees operation of assigned households, and serves as the primary contact between the guardian, client, and HIL. As a Service Coordinator , you will : Develop and manage individual service plans (ISP) for assigned clients Ensure delivery of services outlined in ISP for client population across multiple programs Respond to program emergencies including those outside normal business hours Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatments Serve as primary contact for hospital staff regarding emergency treatments and hospital stays Oversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning Perform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action Manage client funds and valuables in a responsible manner