Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

1220 Homes for Independent Living of Wisconsin LLC

Service Coordinator

Career Insights for Customer Service Supervisor

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Wisconsin data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,520 / year median in Wisconsin

-3% projected decline

Explore Career

Job Description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. Overview Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Service Coordinator (SC) to join our team. A Service Coordinator (SC) ensures the delivery of outlined client services for multiple programs, supervises direct reports, oversees operation of assigned households, and serves as the primary contact between the guardian, client, and HIL. As a Service Coordinator , you will : Develop and manage individual service plans (ISP) for assigned clients Ensure delivery of services outlined in ISP for client population across multiple programs Respond to program emergencies including those outside normal business hours Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatments Serve as primary contact for hospital staff regarding emergency treatments and hospital stays Oversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning Perform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action Manage client funds and valuables in a responsible manner
Benefits:
Salary of $50000/year Health, Dental, and Vision Insurance PTO after 60 days 401k with ESOP benefits Referral Bonus Program - $2,000 Bonus per positive referral
Tuition Reimbursement and Loan Pay-down Programs Employee Assistance Programs Qualifications:
High School Diploma or equivalent, Bachelor's preferred Valid Wisconsin driver's license with a minimum of 3 years of acceptable driving record Personal vehicle with insurance 3 years experience in long term care setting and 2 years supervisory experience Excellent communication and organizational skills Flexibility, autonomy, responsiveness, and a high level of initiative Ability to travel to different work locations, training sessions, and meetings Additional Information MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all. MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.