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KM
KJ's Market
Cashier - Manager on Duty
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Wisconsin data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$48,905 / year median in Wisconsin
+18% projected growth
Job Description
Full-time and Part-time positions available nights and weekends as needed. Promote outstanding customer service with all guests and associates. Project a professional personal image (be a great example) Directs front end staff and ensure adequate staffing Develop plan of action for day to day work, communicate tasks, priorities and follow up. Follow standards for performance, direct changes as indicated. Provide regular feedback, coaching and discipline to employees. Provide tasks and training to develop staff. Monitor staffing to address customer flow. Follow established policies on change, check cashing, NSF checks and checking cashiers in and out. Take care of routine concerns about merchandise by exchange or refund. Ensure that the staff has working and safe equipment and tools. Work with the Bookkeeper to create and maintain accuracy and accountability of the cashiers and courtesy. Run a register and bag groceries as needed. Be sure that each customer receives prompt and courteous service. Take call-ins for the Front End staff. Call other staff in as necessary. Adjust schedules according to customer flow. Organize and administer the break schedule according to customer flow.