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VR
Vintage Rose Bakery & Sandwich Shop
Customer Experience Manager
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Experience Manager
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Scorecard
Based on Wisconsin data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$62,878 / year median in Wisconsin
+9% projected growth
Job Description
Responsibilities:
Oversee Service Area (FOH) team- ensure tasks are being followed, work is being done efficiently, and in compliance with all Food Safety requirements Back up Service Area during rush periods, as needed, throughout the day Ensure reliable shift coverage
- managing FOH Hiring and Scheduling processes Communicate and maintain schedules and order requests for Front of House Coordinate communication between teams (via Service Manager, BOH) Perform standard End-of-Day tasks (cash drawer, tips, inventory sheets) Assist with catering, dishes, sidework, and other cleaning tasks, as needed
Qualifications:
Experience is a plus (willingness to learn- and do
- is pretty awesome, too) Must be friendly and outgoing; team player, willing to help out Customer-centric
- understanding the importance of prompt and proper service Business-minded
- always finding ways to grow, be better, and more efficient Ability to build efficient teams and positively support business processes Ability to have conversations and hold others accountable (if necessary)
Job Type:
Full-time Pay:
$18.00- $24.00 per hour Application Question(s): How soon would you be able to start? We are open for Service Tuesdays through Saturdays, from 6:00am
- 2:00pm, so we may need coverage anywhere between 5:30am (opening) and 2:30pm (closing).