Harmony Wellness | Eau Claire, WI $21-$23/hour | Part-Time to Full-Time About the Role Harmony Wellness is looking for a warm, dependable and highly motivated person to join our team as a Client Experience & Operations Coordinator. The front desk is at the heart of Harmony. This person will often be the first voice a client hears and the first and last face they see during their visit. Creating an exceptional, welcoming and organized client experience is one of the most important parts of this position. We're also looking for someone who enjoys taking ownership. As you learn Harmony and grow into the role, you'll help manage several important pieces of our day-to-day operations, including scheduling, provider schedule optimization, retail and inventory, and keeping the general flow of Harmony running smoothly. We're looking for someone who doesn't just see what needs to be done, but enjoys figuring out how to get it done. What You'll Do Client Experience Welcome clients and create a warm, professional experience from beginning to end Answer phones and messages Schedule, check in and check out clients Become knowledgeable about Harmony's services and products Help clients with rebooking and appropriate product or service recommendations Provide thoughtful, helpful service without creating a high-pressure sales environment Scheduling & Provider Support Help keep employee provider schedules healthy and productive Proactively work cancellations, waitlists, recalls and rebooking opportunities Look ahead at upcoming schedules rather than simply reacting to the current day Help identify opportunities to improve scheduling and the client experience Retail & Inventory Assist with inventory counts, ordering, receiving and organization Help maintain appropriate inventory levels Identify products that are running low, overstocked or not moving Help keep retail areas organized and inviting Daily Operations Help keep the day-to-day flow of Harmony organized and running smoothly Follow through on routine operational needs and small maintenance issues Assist with approved promotions, events and other projects Take ownership of assigned responsibilities from beginning to completion Help create and follow systems that make Harmony more organized and efficient Who We're Looking For You may be a great fit if you: Genuinely enjoy working with and taking care of people Are warm, confident and professional Are extremely dependable and have strong follow-through Notice details and naturally pay attention to what is happening around you Take initiative instead of always waiting to be told what to do next Enjoy solving problems Are comfortable learning about products and services and making recommendations Can prioritize and stay organized in a busy environment Are comfortable with technology and learning new systems Can work independently while also being a great teammate Take feedback well and are always looking for ways to improve Like the idea of having responsibilities you can truly call your own Experience in wellness, aesthetics, hospitality, retail, customer service, scheduling or another service-based business is helpful, but we're willing to train the right person. More than anything, we're looking for someone who is dependable, cares about people and takes pride in doing things well. About Harmony Wellness Harmony Wellness is a locally owned wellness and aesthetics business in Eau Claire. We believe wellness and aesthetics should feel approachable, welcoming and personal.

Our philosophy is simple:

Come as you are. We're looking for someone who wants to become an important part of Harmony, contribute to an incredible client experience and grow with us as our business continues to evolve.

Schedule:

Part-time to full-time, approximately 30-36 hours per week for the right candidate. Daytime availability is needed, with some evening availability preferred.

Pay:

$21.00 - $23.00 per hour Expected hours: No less than 32.0 per week

Work Location:

In person