Position Summary:

Manages open orders and develops new business for assigned existing customer accounts. Initiates and coordinates order progress from quote request through order closeout by managing appropriate specifications, estimating, graphics, approvals, product introduction, manufacturing schedules, purchase order issuance, installation, invoicing, receivables, and closeout of order. Collaborates and works with other departments to complete projects with full customer satisfaction.

Essential Duties and Responsibilities:

• Maintain knowledge of the branding specifications and standard products for the assigned existing customer accounts.
• Coordinate all order projects to ensure on time delivery by managing planning schedules, interfacing with departments to maintain schedules and calling appropriate meetings to guarantee an understanding of objectives at all levels.
• Function as the primary voice to client for all open orders/projects. Keep clients informed and respond to the clients' requests according to department procedures.
• Build solid relationships with assigned existing customer accounts by providing efficient, effective service, proactive problem solving and suggestions on their processes.
• Understand Everbrite standard processes and be a process owner.
• Keep Account Executive(s), Manufacturing Rep(s) and/or Customer Services Manager(s) informed on a timely/need-to-know basis.
• Follow-up with appropriate departments to ensure order requirements are available for those departments to complete their tasks on schedule whether produced in-house, subcontracted or a complete buyout.
• Coordinate installation package for signs, where applicable, from vendor selection process through site completion and invoicing. Negotiate installation costs to achieve proper gross margins, verify appropriate signage per codes, coordinate on time product shipment and installation to meet store openings while maintaining a controlled status of contracts with customers.
• Travel within assigned areas of operation as required, meeting with construction managers, general contractors, customers, or regional corporate customers when applicable. Review field problems, recommend or provide solutions, and prepare reports and documentation to ensure follow-up that resolves problems or situations.
• Coordinate account information by collaborating with appropriate members of the Account Team to ensure appropriate teamwork to service the account.
• Contribute best thinking to the organization; Expected to share unique experiences, education, and insight and to continue to add to personal skills and education to help the organization meet the challenges it faces. Compelled to question and even challenge policies and to suggest process improvements.
• Other duties as assigned.

Educational Requirements /

Experience:

• College graduate or equivalent education.
• Must have knowledge of and experience in customer service & account management.
• Excellent organizational skills and verbal and written communication skills are essential.
• Ability to manage multiple projects simultaneously and keep projects on schedule is required.
• Some experience in the outdoor sign industry is preferred.
• Completion of all training and knowledge of materials, scheduling, inventory, manufacturing, and installation process is expected. Demonstrate an understanding of Client Services processes.
• Possess self-motivation and be goal-oriented with clear personal and career goals.
• Able to think logically and interject common sense.
• Ability to work individually and in teams through collaboration and making recommendations.

Equal Opportunity Statement:

Everbrite, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Greenfield, WI 53228 (Required)

Work Location:

In person