A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Do you pride yourself on phone etiquette? Want to be part of team? We are looking for a full-time Account Manager .
First Shift:
Monday - Thursday 6:25 am-4:30 pm.
ABOUT EMPIRE SCREEN PRINTING
Empire is a family-owned, award-winning business that prides itself on using environmentally-friendly print methods. Empire is a full-service company in OEM and POP markets, producing overlays, vinyl decals, crystal-line domes, nameplates, magnets, and roll labels, using UV LED and UV screening, digital and flexographic printing.
JOB SUMMARY
The purpose of this role is to support the growth of business through strong client relationships and an understanding of the value added by the company. This position plays a key role to delivering continually evolving service, ensuring client satisfaction, and developing new business opportunities while fostering a partnership culture of customer and company. The Account Manager will communicate effectively with both internal and external customers. The Account Manager will operate all required software, accurately sell all print types and finishing functions, have knowledge of materials, blueprints, tooling, stock-cutting, and press capabilities. Account Managers work independently to provide solutions based on customer needs while utilizing all Empire standards and capabilities.
RESPONSIBILITIES
Customer retention Develop the customer base Personal development Quote follow-up Sales goals
QUALIFICATIONS & SKILLS
Ability to deal with customers as well as all departments to access and analyze situation Ability to effectively manage time and prioritize multiple tasks Ability to write and present effective proposals Business math skills Excellent verbal and written communication skills High School diploma or equivalent required Must be detailed-oriented, highly organized, ambitious, creative and able to "think outside the box" One year outside sales or experience in related industry desired PC skills with proficiency with Microsoft Office Suite Self-motivated and ability to excel with minimum supervision Strong interpersonal and telephone skills
BENEFITS
Casual work atmosphere Earned paid time off (PTO) Paid Holidays 401k with employer match Health insurance Dental insurance Vision insurance Group Life Insurance Supplemental life insurance Referral program Incentive program Short and long-term disability Promote from within (opportunities to sign up for open positions in different departments/shifts) 4 ten-hour shifts a week (second and third shift only) All job candidates should work with well others with minimum supervision, have a team-oriented mindset, the desire to learn/cross-train, attention to detail, have and maintain a positive attitude, and be able to problem solve. Empire Screen Printing is an equal opportunity employer. At Empire Screen Printing, we are committed to treating all Applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer:
this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Empire Screen Printing reserves the right to modify or change the essential functions of the job based business necessity.
Job Type:
Full-time Pay:
From $18.58 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
