Customer Service/Project Coordinator at Econoprint of Racine Customer Service/Project Coordinator at Econoprint of Racine in Racine, Wisconsin Posted in about 6 hours ago.

Type:

full-time Econoprint is looking for an individual with at least 1 year of experience in B2B customer service. This individual is solution driven, detail oriented, extremely well organized, and great at multi-tasking. Outstanding problem solving abilities and mathematical skills are required to be successful. The ability to work in a fast paced-environment with deadlines while having a positive attitude in challenging situations are necessary. Graphic industry experience is a plus. We are a fast-paced facility and require an individual who can bring experience and knowledge to the position. A flexible schedule is needed as this is a full-time, Monday - Friday, 8 am to 4:30 pm, 8 hour per day position that may occasionally require longer hours to get the job done. Responsibilities will include but are not limited to: Manage and prioritize all projects and tasks on a daily basis Gather accurate project specifications and deadlines from the customer or prospect Generate estimates Schedule production, order job related materials, and outsource necessary services Schedule each department with appropriate completion times and dates Take ownership of the project and initiate solutions to produce the project more cost effectively or correct the issues during the production process Report and correct any problem that the account might have with quality or service and implement a resolution Keep sales advised on accounts: personnel moves, large projects coming up and any business we should be doing but are not Use an educational and consultative approach with customers in order for Econoprint and the customer to work closer and more efficiently Ensure invoices are accurate in relation to the estimate provided to the customer Ensure quality expectations, delivery dates and times are met

Benefits:

Health, Dental, 401(k) with company match, Long-term and Short-term Disability, Paid Vacation, Paid Sick Time, Paid Holidays, Paid Parking, Company Hosted Events