A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we're driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That's why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.
Roles & Responsibilities:
Combine strong technical skills with people skills to ensure we are providing a high level of customer service within the department. Responsible for driving profitability and CSI within the service department : meeting both internal and manufacturer goals. Ensuring customer follow-up through day-to-day management of the Service Advisors, as well as personally dealing with issues. Play an active role in the recruitment, interviewing, selection and development of the service team. Assist the GM in the overall success of the store, including all store meetings, provide on the job training to the service department, and regular reporting to the GM with any issues or concerns. Manage the payroll process within the department Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards. Demonstrate behaviors consistent with the company's expectations as it pertains to interactions with customers, co-workers, subordinates, and vendors.
What Morrie's Offers:
Industry-leading 401(k) and Roth IRA programs with a 4% company match Full medical coverage through BCBS with their biggest network HSA and Copay plan options, whichever fits your needs Comprehensive dental and vision coverage PTO accrual starting at 2 weeks Free life insurance for all employees AD&D, short- and long-term disability coverage, and voluntary life insurance Flexible spending plans Some benefits are offered to full-time employees only
What You Offer:
Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations. Strong verbal and written communication skills Professional personal presentation Attention to detail, organizing and planning College degree in Business Administration, Business Management or a Related Field preferred 3+ years of automotive management experience Proven track record in customer service Proficient in operating a personal computer including
Microsoft Office :
Outlook, Excel, and Word. CDK experience preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
