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Home Instead
Client Experience Coordinator Be the First Point of Connection [9am 5pm]
Career Insights for Customer Experience Manager
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Scorecard
Based on West Virginia data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$50,466 / year median in West Virginia
+10% projected growth
Job Description
Are you ready to be the first point of connection for our clients and make every interaction feel valued and supported? We're hiring immediately in Winchester and Martinsburg.
- Only Apply If You can say "Yes" to the following... You have at least 1 year of Experience with Coordinating, Supervising, or related in Home Care, Home Health, HealthCare? You have an extensive record of dedicated employment? You have excellent attention to detail, computer skills, and people skills? You have a valid D.L. and vehicle with insurance?
- If You Qualify
- Click the Apply Now Button on Indeed!
- Your Schedule! (9am
- 5pm)
- Your Responsibilities!
Revenue Objectives:
Research and pursue new referral sources, as well as maintain existing referral sources, in order to achieve monthly and yearly goals.Quality Assurance:
Perform service calls, in-home care assessments, and supervisory / quality assurance visits in clients' homes. Rotational on call.Client Case Management:
Facilitate and monitor care for clients and CAREGivers' logging of client activity; follow up on assignments and client services; and maintain accurate records in company software systems.- Your Benefits! Daily Pay, Mileage Reimbursement, Referral Bonus Paid Vacations & Paid Holidays Avibra Perks & Reward Health Insurance Ongoing Paid Training, Supportive Office Staff + more!
- Join the fastest growing In Home Care Agency in Winchester, VA, and Martinsburg, WV!