PRIMARY JOB RESPONSIBILITIES

Provide friendly, quality client care to the patients and clients. Receive incoming calls, emails, and text messages, while making sure to respond promptly. Schedule appointments, obtaining all necessary data concerning the parent and owner. Prepare all required forms in advance when possible. Know when to make \"client communications\" for client questions/ concerns that should be addressed by a medical professional. Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable. Check clients in - Greet clients in a professional, friendly, hospitable manner. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Echo medical recommendations made by veterinarians when checking out clients. Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse. Assist in the updating of client files; prepare and address New Client, Surgery Confirmation/ Instruction Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions. Clean up after pets' accidents in reception area, exterior sidewalks, and parking lot whenever possible • Perform other duties as assigned.

REQUIRED EDUCATION, SKILLS, AND KNOWLEDGE

Education and Experience High school diploma or equivalent Customer service experience Skills Possession of strong organizational skills. Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Knowledge Knowledge of computers and relevant software applications including MS Office (Word).

PREFERRED

Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient's condition, and compiling and submitting data on patients treated.

PREFERRED

Knowledge of the meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports.

NOTE:

While veterinary medicine/hospital knowledge is preferred, the right candidate can/will be trained to sufficiently perform the role.

WORK ENVIRONMENT

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