A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Great opportunity for a dedicated and experienced Travel Specialist. This role requires a solid understanding ticketing, as well as expertise in airfares, GDS systems, and travel reissues. As a specialist you will be responsible toengage in consultative conversations with clients, ensuring their travel needs are met with precision, care, and the highest standards of service and accuracy. The position requires flexible hours, including weekend and holiday shifts.
Responsibilities:
Client Service & Reservations:
Manage inquiries, requests, bookings, and ticketing with accuracy and attention to detail, ensuring all travel arrangements meet client expectations.
Relationship Management:
Build and maintain strong relationships with clients, providing personalized service to ensure their needs are met at all times.
Timely and Effective Service:
Complete all tasks related to client and supplier interactions promptly, ensuring smooth continuity of service for all team members.
Industry Knowledge:
Stay updated on airline rules, regulations, and industry standards to make informed travel arrangements and resolve any en-route traveler concerns quickly.
Time Management:
Organize and manage workload efficiently, particularly during peak periods, ensuring that all tasks are completed in a timely manner.
Team Collaboration:
Work collaboratively with other team members to support and complete all customer service functions.
Reissues & Pricing:
Accurately process complex reissues and pricing records, ensuring all details are correct.
Negotiation:
Negotiate the best rates and deals with vendors to help clients save on travel expenses.
GDS Management:
Ensure all PNR entries in GDS are accurate and fully completed.
Proactive Communication:
Respond promptly and efficiently to all communications, keeping clients and team members informed at all times. Attention to
Detail:
Consistently demonstrate high attention to detail, ensuring that errors are avoided.
Problem Resolution:
Inform supervisors of potential issues and take corrective action when necessary, offering alternative solutions as needed.
Vendor Relations:
Build professional relationships with key vendors and support preferred supplier programs.
Training & Development:
Participate in company training sessions to stay current with industry trends and best practices.
Error Resolution:
Investigate and resolve client complaints and issues while maintaining the highest customer service standards.
Financial Responsibility:
Take care to prevent financial losses due to errors or mishandled bookings.
Other Duties:
Perform other related tasks as assigned.
Qualifications:
Experience:
At least 5 years of experience in the travel industry or in a 24-hour travel emergency department.
Airfare & Ticketing Knowledge:
Strong understanding of airfares, contracted fares, ticket exchanges, and hotel reservations.
GDS Experience:
Minimum 5 years of experience with Global Distribution Systems (GDS), with a preference for Galileo proficiency.
Client Experience:
Experience managing VIP clients, entertainment clients, and/or group travel.
Organizational Skills:
Must be highly organized and able to multitask effectively, especially under pressure.
Independence:
Ability to work autonomously and make decisions with minimal supervision.
Flexibility:
Ability to work non-traditional hours, including weekends and holidays, as needed. This is a dynamic, client-facing role requiring a blend of technical expertise, customer service excellence, and problem-solving skills. If you are passionate about travel and have the required experience, we encourage you to apply. #J-18808-Ljbffr Apply for this Job Discover more job search Job Seekers Customer Relationship Management (CRM) Please use the
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