Customer Service Representative Posted on July 7, 2025 July 7, 2025 by JMJ Phillip We are seeking a highly motivated and customer-focused Customer Service Representative - Inside Sales to join a team dedicated to delivering responsive solutions for an evolving grid. This full-time, onsite position offers an opportunity to play a critical role in supporting our growing customer base by providing timely and accurate information about products, pricing, and order processing. This is a high-impact position where your strong communication skills, attention to detail, and ability to build lasting relationships will be highly valued. Position Responsibilities Customer Communication Respond to customer inquiries by phone and email in a timely, courteous, and professional manner Promote products and services while understanding customer needs and expectations Quote and Order Management Review and process customer quotes and purchase orders accurately Ensure all details comply with project specifications and deadlines Data Analysis & Reporting Analyze past order history to support competitive and accurate quoting Report customer complaints or concerns to the escalations team for follow-up Customer Retention Build and maintain strong relationships with clients by understanding their buying habits Conduct regular follow-ups on quotes, track status, and obtain feedback on missed opportunities Administrative Support Assist the VP of Sales with administrative duties, including ERP system updates Participate in initiatives to improve the overall customer experience Prerequisites 3-5 years of experience in customer service or inside sales, ideally with technical products Prior experience in the utility industry is a plus Familiarity with ERP systems, especially Syteline, is highly preferred Proficiency in Microsoft Office Suite (Excel, Outlook, Word) Strong written and verbal communication skills Exceptional attention to detail and organization Analytical mindset with strong problem-solving capabilities Demonstrated ability to work cross-functionally with internal teams and external customers Certifications (Preferred, but not Required) Customer Service Certification Inside Sales or Technical Sales Certification ERP Software Training (Syteline or similar) What the Role Offers Salary range: $40,000 - $50,000 annually Competitive hourly rate: $20.19-$25.00/hour, paid weekly 401(k) with matching Medical, Dental, and Vision Insurance Life Insurance & Employee Assistance Program Paid Time Off and Holiday Pay Health Savings and Flexible Spending Accounts Annual Bonus Opportunity Tuition Reimbursement Referral Program Supportive team environment with opportunities for career growth Why Bessemer? Bessemer offers a unique blend of community-centered living with access to a skilled manufacturing workforce. As part of a company expanding its role in critical infrastructure, this location provides an ideal environment for professional development in a growing industry. With two operational facilities in the area, employees benefit from close collaboration, hands-on learning, and the opportunity to make a direct impact. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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