Description We are seeking a Customer Service Representative for an ongoing fully onsite opportunity in Birmingham, Alabama. In this role, you will serve as the primary point of contact for customers of a utility company, handling a high volume of inbound calls related to starting and stopping service, billing inquiries, payment questions, account updates, and general customer support matters. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems while providing accurate and detail oriented service. This position requires reliability, attention to detail, and the ability to remain calm and courteous in a fast-paced call center environment. Key Responsibilities Answer inbound customer calls regarding utility service accounts. Assist customers with starting, transferring, and stopping service. Respond to billing questions, payment inquiries, and account balance concerns. Resolve general service-related issues and escalate complex matters as needed. Update customer records accurately in internal systems. Provide clear information regarding policies, procedures, and service options. Maintain professionalism and empathy when handling customer concerns or complaints. Meet productivity, attendance, and quality assurance standards. Requirements Previous experience in customer service, call center, or contact center support preferred. Experience handling high-volume inbound calls is strongly preferred. Strong verbal and written communication skills. Ability to de-escalate customer concerns and provide effective solutions. Comfortable working with multiple computer systems and data entry tasks. High school diploma or equivalent required. Strong attention to detail and organizational skills. Ability to work fully onsite in Birmingham, AL. Dependable attendance and punctuality are required. Utility, billing, or account services experience is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .