Decatur, Alabama Manufacturing Plant On-Site Reports To:
Shipping and Logistics Manager -
Employment Status:
Full-Time, Non-Exempt
POSITION SUMMARY
The Customer Service Representative Logistics serves as the primary connection among customers, the Decatur manufacturing plant, and the Charlotte Corporate Customer Service Team. This position manages customer orders from receipt through production coordination, shipment, invoicing, and payment follow-up for tire cord and automotive carpet products. The representative works closely with Logistics, Shipping, Production Planning, Manufacturing, Warehouse, Quality, Sales, Finance, and the corporate Customer Service Team to ensure accurate order processing, timely delivery, correct documentation, and professional resolution of customer concerns.
ESSENTIAL JOB FUNCTIONS
Customer Order Management Receive customer purchase orders, releases, forecasts, and shipment requests by email, EDI, customer portal, or other approved method. Review orders for accuracy and completeness, including customer and part numbers, product specifications, quantities, pricing, requested delivery dates, shipping locations, and shipping terms. Enter, update, and maintain customer orders in the companys ERP system accurately and promptly. Send order acknowledgments and communicate order status, availability, schedule changes, and potential delays to customers. Coordinate with Production Planning, Manufacturing, Quality, Warehouse, and Logistics to confirm product availability and shipment timing. Identify order discrepancies, capacity concerns, material shortages, or delivery risks and promptly escalate them to the appropriate plant and corporate personnel. Shipping and Logistics Coordination Coordinate customer shipments with the Decatur Shipping and Logistics Team. Confirm that finished products, packaging, labeling, customer documentation, and transportation arrangements meet applicable customer requirements. Prepare, review, or verify shipping documents, including bills of lading, packing lists, shipping labels, certificates, and advance shipping notices. Maintain accurate product, lot, order, and shipment information to support traceability requirements. Monitor shipments and provide customers with tracking information and delivery updates. Assist with expedited orders, premium freight situations, missed shipments, damaged shipments, shortages, and other delivery-related issues. Maintain communication with carriers, warehouses, and internal departments as necessary to support on-time delivery. Invoicing, Accounts Receivable, and Accounts Payable Prepare and issue accurate customer invoices promptly after shipment. Verify invoice information, including quantities, pricing, freight charges, customer purchase-order references, and payment terms. Submit invoices through approved customer portals, EDI systems, email, or other required met...
