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Alex Percy Agency - COUNTRY Financial

Insurance Office Assistant

Career Insights for Insurance Customer Service Representative

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$43,241 / year median in Alabama

-7% projected decline

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Job Description

Insurance Office Assistant Alex Percy Agency - COUNTRY Financial - 3.7 Decatur, AL Job Details Full-time $15 - $17 an hour 4 hours ago Benefits Paid time off Opportunities for advancement Life insurance Qualifications Insurance (Financial sectors) Full Job Description Job Overview At The Alex Percy Agency LLC , we believe in collaboration, integrity, respect, and working together to provide exceptional service while having fun. If you thrive in a team environment and are motivated to help others, we'd love to meet you! We are looking for an Insurance Office Assistant to join our team. In this role, you'll be responsible for engaging with clients through phone, email, and in-person interactions. You'll help resolve client issues, schedule appointments, and ensure a smooth, organized workflow. This is a full-time position with an hourly range of $15-$17 per hour , depending on experience level. We encourage professional development and invest in you as more than just a cog in the system—we see you as a human being. We are intentional with our time and do purposeful work while at the office, delivering an exceptional work-life balance. Apply Today!
Salary Range:
$15.00 - $17.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Weekends Off Requirements Previous insurance experience is required Passionate about customer service with a friendly and people-oriented attitude Strong organizational skills and keen attention to detail Excellent written and verbal communication skills Reliable, trustworthy, and committed to integrity Proficient in Microsoft Office Suite Eager to learn and grow within a supportive team environment Responsibilities Demonstrate a growth mindset by proactively identifying opportunities to connect clients with other lines of business Answer client requests via phone and email Engage with clients through phone, email, and in-person interactions Schedule appointments using Outlook Take ownership of client issues and resolve problems Maintain an organized workflow to ensure efficient service About Us The Alex Percy Agency is a forward-thinking insurance agency dedicated to delivering tailored coverage solutions that meet the unique needs of our diverse clientele. With a focus on exceptional service, we empower our team to think creatively and provide insightful support to clients. Our collaborative culture fosters professional growth, making Alex Percy Agency a dynamic place to develop your career while helping individuals and businesses secure their futures with confidence. Join us and be part of a transformative approach in the insurance industry.