Customer Experience Associate

Company Overview Plastex Matting Inc. has over 60 years' experience designing and manufacturing cutting-edge matting and flooring that enables everyone to become safer and more productive across their work, education, and leisure environments. Our products meet legislative, safety, and high-performance criteria - with a range that is one of the most comprehensive available in the industry. Founded in 1962 in the UK and 1998 in the USA, we're proud to be a family run business that spans three generations. Our team takes personal responsibility for maintaining the highest customer service standards, whilst delivering the right solutions to meet our customers' needs. We place a strong emphasis on teamwork to do this. We are a growing company with ambitious goals - which presents great opportunities for the right candidate to progress and develop. Duties Greet visitors, answer phones, sort and distribute incoming mail and prepare outgoing mail/ packages Assist with recording and distributing the minutes from the weekly operations meetings Maintain internal filing and perform other office duties as assigned Keep records of customer interactions, transactions, comments, and complaints Assists the sales team by performing administrative and clerical task Manage sample room inventory and issue restock orders as needed Process, tag, pack and ship all customer sample requests - ensuring quality experience for prospect/ customer Coordinating and executing large sample/mail campaigns as needed Assist with entering orders into system Verify orders against established pricing Assist with Tradeshow requirements - incl. ordering supplies, assisting marketing team with preparation. Qualifications Excellent communication skills, both verbal and written High levels of professionalism with strong attention to detail Must be well organized, with a structured approach to situations and personnel interaction Flexibility and the ability to prioritize new tasks as they come in Must have at least a High School Diploma or General Education Diploma (GED) Comfortable using computers. Proficient in Microsoft Office, with aptitude to learn new software and systems

Pay:

$28,000.00 - $32,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person Customer Experience Associate Plastex Matting Company Overview Plastex Matting Inc. has over 60 years' experience designing and manufacturing cutting-edge matting and flooring that enables everyone to become safer and more productive across their work, education, and leisure environments. Our products meet legislative, safety, and high-performance criteria - with a range that is one of the most comprehensive available in the industry. Founded in 1962 in the UK and 1998 in the USA, we're proud to be a family run business that spans three generations. Our team takes personal responsibility for maintaining the highest customer service standards, whilst delivering the right solutions to meet our customers' needs. We place a strong emphasis on teamwork to do this. We are a growing company with ambitious goals - which presents great opportunities for the right candidate to progress and develop. Duties Greet visitors, answer phones, sort and distribute incoming mail and prepare outgoing mail/ packages Assist with recording and distributing the minutes from the weekly operations meetings Maintain internal filing and perform other office duties as assigned Keep records of customer interactions, transactions, comments, and complaints Assists the sales team by performing administrative and clerical task Manage sample room inventory and issue restock orders as needed Process, tag, pack and ship all customer sample requests - ensuring quality experience for prospect/ customer Coordinating and executing large sample/mail campaigns as needed Assist with entering orders into system Verify orders against established pricing Assist with Tradeshow requirements - incl. ordering supplies, assisting marketing team with preparation. Qualifications Excellent communication skills, both verbal and written High levels of professionalism with strong attention to detail Must be well organized, with a structured approach to situations and personnel interaction Flexibility and the ability to prioritize new tasks as they come in Must have at least a High School Diploma or General Education Diploma (GED) Comfortable using computers. Proficient in Microsoft Office, with aptitude to learn new software and systems

Pay:

$28,000.00 - $32,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person