Job Summary We are seeking an energetic and friendly Guest Service Representative to create a welcoming environment for all visitors and customers. In this dynamic role, you will serve as the first point of contact, providing exceptional customer service, assisting with product information, and ensuring smooth transactions. Your enthusiasm and communication skills will help foster positive experiences, encouraging repeat visits and building lasting relationships. This position offers an exciting opportunity to develop retail and customer service expertise while contributing to a vibrant team atmosphere. Responsibilities Greet guests warmly upon arrival, offering assistance and guiding them through their visit Operate POS (Point of Sale) systems accurately for retail sales transactions, including cash handling and cash drawer management Conduct product demos to educate customers about store offerings and promote upselling opportunities Assist with stocking shelves, merchandising displays, and maintaining store cleanliness to ensure an inviting shopping environment Provide excellent phone etiquette when answering inquiries and directing calls efficiently Support retail sales efforts through effective communication of product features and benefits, including retail math calculations for pricing and discounts Handle cashiering duties with attention to detail, ensuring accurate transactions and proper cash register operations Experience Previous experience in Hotels or Customer service roles preferred Supervising experience is a plus, demonstrating leadership in team settings and guiding new staff members Familiarity with POS systems, cash register operations, and

HOTEL KEY AND CHOICE ADVANTAGE PMS

Bilingual skills are advantageous for serving diverse customer bases effectively Strong communication skills with the ability to provide clear product information and excellent phone etiquette Knowledge of suite shop operations or retail store product knowledge is beneficial for delivering top-tier service Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person