Career Opportunities: Internship - Customer Service (3661)

Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement. Join Us at Huntsville Utilities , where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.

Compensation Offer Range:

$13.00

Exempt/Non-Exempt:

Non-Exempt Benefits:

No Employment Type:

Part Time Department:

Customer Service Job Statement Responsible for greeting customers and offering general assistance. Works with the Lobby Receptionist to direct customer traffic. Processes all customer interactions with courtesy, professionalism and upbeat tone/attitude to build exceptional customer experiences. Provide additional support to various Customer Service Departments by assisting with various tasks. Essential Duties Assists Front Desk Receptionist. Assists with greeting customers and offering assistance. Uses a goodwill statement as the customer leaves. Direct and help customers sign into registration kiosks for Customer Service and/or Commercial. Assist customers at Payment Kiosks. This includes helping the customer process payments. Notifies employees of visitor arrivals, customer drop offs, FedEx/UPS packages, etc. Provide backup for the Contact Center PBX Operator. Answers incoming customer calls via multi-line switchboard. Completes clerical duties such as filing, scanning, shredding, organizing, mail, etc. Performs additional duties as assigned.

Job Requirements Education/Training/Certification:

Currently enrolled in High School or equivalent as a Junior or Senior.

Experience/Skills:

Dedication to providing exceptional customer experiences. Good time management and organizational skills. Ability to work well with others. Applicant must possess good human relation skills and clear verbal/written communication skills. Must be able to make sound decisions in a fast-paced environment.

Physical Demands/Environmental Conditions:

Primarily sedentary work in an office environment.

Equipment:

Personal Computer, Calculator, Copier, Fax Machine Competencies Accepting Responsibility Learning Quickly Safety Job Knowledge New Hire Work Attitude Drives Quality & Excellence Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.