Halsey Foodservice is looking for a customer-oriented service representative to join our team. A customer service representative will interact with customers, sales force, management, and drivers to provide information in response to inquiries about product and services and to handle and resolve complaints. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Be efficient with data entry Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Required)

Work Location:

In person