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Integrity Services

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Alabama data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$34,247 / year median in Alabama

-4% projected decline

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Job Description

We are a growing family owned HVAC business located in Madison city. We are looking for high-energy positive individuals who are attentive, inspire customer loyalty, articulate and engage well with our customers and staff. Our CSR's assists in responding effectively to customers in a fast paced environment. They identify and assess customer needs to help achieve excellent service and satisfaction through open and interactive communication.
A successful candidate will be:
  • Excellent in communication skills (phone, email and reporting)
  • Takes the extra mile with customers (ability to empathize)
  • Detailed oriented and able to multitask, prioritize and manage time effectively.
  • Be a dog lover.
This is a dog friendly environment with an office dog here daily. Speaking Spanish is a plus. Our team works in a positive and friendly office setting Monday through Friday. Work phones from home rotating weekends. Benefits are offered. Service Titan experience required. If you consider yourself well spoken, detail oriented and a team player, we invite you to apply.
Job Type:
Full-time Pay:
$16.00
  • $20.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience with Service Titan? Do you live in the greater Madison area?
Work Location:
In person