Customer Service Representative - Full-time Coastal Therapeutics Inc. Mobile, AL Job Details Full-time $18 - $20 an hour 7 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Live chat Interpersonal skills Multilingual High school diploma or GED Attention to detail Client services Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive company image. This position requires strong communication skills and the ability to handle various customer interactions effectively. Responsibilities Provide outstanding customer support through various channels including phone, email, and chat. Accurately enter customer data into the system while ensuring confidentiality and data integrity. Communicate effectively with customers to understand their needs and provide appropriate solutions. Maintain a professional demeanor while demonstrating excellent phone etiquette during all interactions. Assist in resolving customer complaints and inquiries in a timely manner. Collaborate with team members to enhance service delivery and improve customer experience. Handle cash transactions accurately when required, ensuring compliance with company policies. Document all customer interactions in the call center system for future reference. Skills Strong background in customer service or client services is essential. Proficiency in data entry with attention to detail. Excellent verbal and written communication skills; bilingual or multilingual abilities are a plus. Familiarity with call center operations is advantageous. Ability to demonstrate effective phone etiquette in all communications. Experience with cash handling procedures is preferred but not mandatory. A proactive approach to problem-solving and the ability to work under pressure. Join us as a Customer Service Representative and contribute to creating memorable experiences for our clients while developing your skills in a supportive environment.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Location:

Mobile, AL 36695 (Preferred)

Work Location:

In person