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Customer Service Representative

Job

NextEra Energy Resources

Montgomery, AL (In Person)

Full-Time

Posted 1 week ago (Updated 23 hours ago) • Actively hiring

Expires 6/15/2026

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Job Description

Reporting to the Customer Service Team Lead, the Customer Service Rep will provide customer service support to vendors, internal staff processing information regarding transportation-related inquiries and issues. Duties
  • Respond promptly and professionally to inquiries; handle and resolve complaints; obtain and evaluate all relevant information to handle inquiries and complaints
  • Maintain data accuracy in software databases
  • Keep complete and accurate records of customer interactions and transactions; record details of inquiries, comments, and complaints; record details of actions taken
  • Communicate and coordinate with internal departments

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