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Christie Hill State Farm

Customer Retention Specialist - State Farm Agent Team Member

Pay: $35,000/yr

Posted: 8 weeks ago

Location: Opelika, AL (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/10/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$34,247 / year median in Alabama

-4% projected decline

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Job Description

Customer Retention Specialist

State Farm Agent Team Member Christie Hill State Farm 7512 AL Highway 51, Opelika, AL 36804 $30,000
$40,000 a year $30,000
$40,000 a year Customer Retention Specialist
State Farm Agent Team Member Position Overview Christie Hill State Farm is adding a Customer Retention Specialist in Opelika, AL to help existing customers with policy questions, billing, claims follow-up, and coverage updates.

This is a steady, customer-facing office role for someone organized, patient, and comfortable handling phone-based service. Responsibilities Proactively reach out for policy reviews and renewals to retain customers Handle policy questions, billing inquiries, and coverage changes accurately Resolve service issues with patience and professionalism Identify coverage gaps and service needs during reviews Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Qualifications No prior insurance experience required Excellent listening, empathy, and problem-solving skills Organized and detail-oriented with strong follow-through Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Benefits Base salary plus performance-based commission Health insurance reimbursement program Life insurance Disability insurance Paid time off (vacation, sick, and personal days) Paid company holidays Clear career advancement paths Pay range: $30,000

40,000 per year This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.