Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced in EQUIP. Handles warranty claims including computation of charges, submission and follow-up. Maintains the service library with information that is current. Files bulletins, manuals, video tapes, etc. under the direct supervision of the Service Manager. Handles service department filing and records. Updates customer profiles using equipment, hours or other information from the customer work orders. Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval. Prepares Service Technician efficiency reports at least once a month. Efficient in EQUIP. Knowledge of accounting Good computer skills Knowledge of office procedures Good organizational ability General understanding of mechanical/technical terms is preferred but not required. Summary As a Service Writer, you will be integral to the service department, acting as the liaison between customers and technicians. Your core skills in customer service, diagnostics, and service writing will ensure accurate communication of issues and service recommendations. With premium experience in dealership operations and service management, you will enhance customer satisfaction and drive sales. Additionally, your relevant knowledge in maintenance and repair will support effective service estimations and foster a seamless workflow within the team. Join us to deliver exceptional service in a fast-paced environment.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person