Key Responsibilities:

Greet customers and assess their service needs. Create and maintain accurate repair orders in the system. Communicate clearly with customers about recommended services, timelines, and costs. Coordinate work between customers and technicians to ensure timely service completion. Review and verify completed work orders for accuracy before closing. Maintain detailed records of customer interactions, services performed, and follow-ups. Assist in scheduling service appointments and managing the daily workflow. Provide cost estimates and obtain customer approvals for work to be performed. Monitor service progress and update customers on status. Maintain knowledge of products, services, and company policies. Ensure a professional, clean, and organized service counter/work area.

Skills / Education

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Requirements:

High school diploma or equivalent required; some college preferred. Prior experience in a service writer, service advisor, or customer service role preferred. Automotive, commercial tire, or fleet service knowledge a plus. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks. Proficiency in basic computer applications and service management systems. Must pass a pre-employment drug screen.

Benefits:

401(k) with Company Match Health Insurance Dental, Vision, and Life Insurance Paid On-the-Job Training Career Growth Opportunities Why Join Southern Tire Mart? Join the #1 Commercial Tire Dealer in the U.S. and be part of a company that values hard work, customer service excellence, and career advancement. At Southern Tire Mart, you'll have the opportunity to grow with a leader in the commercial tire and fleet service industry. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.