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Accounting Customer Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Alabama data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$34,247 / year median in Alabama
-4% projected decline
Job Description
Job SummaryWe are actively seeking Accounting Customer Specialist professionals for ongoing and upcoming onsite contract-to-possible-permanent opportunities in Birmingham, Alabama. These roles are ideal for candidates who bring a blend of customer service experience and accounting support skills, with the ability to assist clients, resolve account-related questions, and support day-to-day financial operations. The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced environment. Key ResponsibilitiesProvide customer service support related to billing, payments, account status, and account inquiriesAssist customers with questions regarding invoices, statements, credits, and payment activityResearch and resolve account discrepancies in a timely and professional mannerProcess payments, apply cash, and update account records accuratelySupport accounts receivable, collections, and general accounting functions as neededAssist with reconciliation activities and documentation requestsHandle inbound calls and email correspondence related to customer accounts