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Stoby's Restaurant

Carry Out

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Arkansas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$34,575 / year median in Arkansas

+1% projected growth

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Job Description

Welcome to Stoby's Restaurants! At Stoby's, we believe in more than just serving great food-we're about creating memorable experiences and fostering a sense of community. Since our founding in 1980, we have been dedicated to delivering exceptional service, delicious meals, and a welcoming atmosphere to everyone who walks through our doors. With locations in Conway and Russellville, Arkansas, Stoby's has become a cherished gathering place for families, friends, and coworkers alike. As a locally owned and operated business, we take pride in supporting our community and treating our team members like family. At Stoby's, you're not just an employee-you're part of a team that values collaboration, growth, and a commitment to excellence. Whether you're greeting customers, preparing meals, or working behind the scenes, your role is vital to our success and to ensuring every guest leaves with a smile. We are passionate about investing in our team's development and creating opportunities for advancement within the company. When you join Stoby's, you're not just starting a job-you're building a career with a company that cares about your future. If you're looking for a positive and rewarding work environment where your contributions make a difference, we'd love to have you join the Stoby's team. Let's work together to create something amazing! When hiring someone to work the drive-through window at a full-service, family-owned diner focusing on attention to detail and a high level qualifications to consider: Personal Traits 1. Attention to
Detail:
The candidate should demonstrate strong organizational skills, ensuring orders are accurate and presented neatly. 2.
Conscientiousness:
A high level of personal accountability and care for the quality of work, treating customers and their needs as a priority. 3.
Customer Service Orientation:
Friendly, approachable, and patient, even during busy periods or with challenging customers. 4.
Dependability:
Punctual, reliable, and capable of working shifts without frequent absences. Skills and Experience 1. Experience in
Food Service:
Prior experience in a restaurant or fast-food setting, especially at a drive-through, is a plus but not necessarily required if the individual shows potential. 2.
Communication Skills:
Ability to clearly and courteously communicate with customers and coworkers. 3.
Multitasking Abilities:
Comfortable handling multiple orders, transactions, and interactions simultaneously in a fast-paced environment. 4.
Basic Math Skills:
To handle cash, make change, and process payments efficiently. 5.
Problem-Solving Skills:
Ability to handle unexpected situations, such as incorrect orders or customer complaints, with a calm and professional demeanor. Physical Requirements 1.
Stamina:
Ability to stand for extended periods and move quickly during busy times. 2.
Dexterity:
Ability to handle food items, packaging, and payment systems efficiently and safely. 3.
Hygiene and Appearance:
Adherence to food safety standards and maintaining a clean, professional appearance. Preferred Qualifications 1. Knowledge of the
Menu:
Familiarity with the diner's menu and willingness to learn details to answer customer questions accurately. 2.
Tech Sawy:
Comfort using point-of-sale systems and drive-through communication equipment. 3.
Team Player:
Willingness to support other areas of the diner when needed, such as helping in the kitchen or with dine-in customers.