Job Description The Customer Support Coordinator I - Enterprise is responsible for supporting enterprise level customers by serving as a primary point of contact for day-to-day support needs and operational coordination. This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of customer account-related scenarios. Responsibilities Provide day-to-day operational support for enterprise customers by coordinating customer needs, gathering information, and assisting with timely issue resolution. Support customer accounts by monitoring customer activity, identifying potential service impacts, and communicating updates to internal and external stakeholders. Coordinate with internal and external partners to support timely logistics execution. Evaluate customer inquiries and operational challenges to determine urgency and impact. Maintain knowledge of customer-specific expectations, and support procedures to promote consistent service delivery. Gather, organize, and maintain customer communications, operational updates, and resolution activity in designated systems to support customer follow-up and service. Monitor assigned enterprise customer support activity and shipment-related exceptions to help identify trends, service obstacles, or recurring operational challenges. Follow established procedures while identifying opportunities to improve responsiveness, efficiency, and customer support outcomes. Partner with internal teams, and other business partners to support customer requests, account needs, and service execution. Provide timely follow-up on open items, escalations, and customer support tasks. Assist customers and internal users with customer-facing systems, and website access to facilitate enterprise customer support. Other duties and projects, as assigned.

Requirements Education:

Bachelor's Degree, preferred Experience will be considered in lieu of formal education.

Experience:

Experience in the transportation or logistics industry, preferred Prior customer service experience, preferred

Computer Skills:

Proficient with Microsoft Office Suite, preferred

Competencies:

Active Learning Customer Focus Customer Support Operations Effective Communications Flexibility and Adaptability Managing Multiple Priorities Problem Solving Other Details Work Hours:

Work hours vary based on scheduling to provide market coverage during normal business hours, generally Monday-Friday, 7:00 am - 7:00 pm. May include occasional irregular and weekend hours depending on workload.

Travel Requirements:

Minimal Compensation:

This is an hourly position paid biweekly. About Us ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world. Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes. At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact. Return to Results