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Campbell Insurance Agency, Inc.
Customer Service Specialist- Insurance Agency
Entry-Level JobVerifiedNo experience needed
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Arkansas data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$35,238 / year median in Arkansas
-5% projected decline
Job Description
Job Summary Customer Service Specialist We are seeking a full-time, Customer Service Representative that is hard working, friendly and organized. Responsibilities and Duties Prepare company submissions for new/renewal business, market as appropriate, and prepare proposals. Prepare all change requests and review audits and policies for accuracy. Review all renewals with the producer prior to expiration to determine marketing strategies. Respond to all carrier memos. Prepare and process cancellations when required and follow up on notices of cancellations. Prepare and process client requests, including ID cards, evidence of property, certificates of insurance, and binders. Respond to phone calls and e-mails within acceptable timeframe.