Customer Service Representative (Sales-Oriented)

Overview We are seeking a motivated Customer Service Representative with a strong sales orientation to join our team at our Heber Springs, AR office . In this role, you will contact our existing customer base to introduce them to additional services we provide and identify opportunities for expanded service engagements. This role blends customer service and sales , ideal for someone who enjoys building relationships, educating customers, and helping them discover valuable solutions. This position will have a great base pay plus a commission plan. About Us At Security Fire Systems , fire safety isn't just a job, it's life safety. We protect lives and property through expert life-safety and security services that make a real impact on the people, businesses, and communities we serve. (securityfiresystems.com) Founded in 1993, SFS has provided comprehensive fire protection and life-safety solutions including fire alarms, fire sprinklers, fire extinguishers, access control, security systems, data & communications, fiber optics, security cameras, monitoring, and inspections to businesses across Texas, Arkansas, Oklahoma, & Colorado. (securityfiresystems.com) Responsibilities Contact existing customers via phone, email, and in person to promote additional services offered by Security Fire Systems Educate clients on fire safety, security solutions, and life-safety services Coordinate and attend trade shows and community events. Identify and qualify service opportunities within current accounts Collaborate with sales and service teams to coordinate follow-ups and ensure excellent customer experience Maintain accurate records of interactions and sales activities in CRM Meet or exceed performance goals

Qualifications Required:

Sales-oriented mindset with excellent customer service skills Strong verbal and written communication Comfortable making outbound calls and meeting with clients Ability to work independently and collaboratively Must be able to successfully pass an Arkansas criminal background check conducted by the Arkansas State Police as part of the employment process, in accordance with state procedures for background checks by the Arkansas State Police Identification Bureau and related requirements

Preferred:

Previous sales or customer service experience (especially in service/technical fields)

Pay:

$50,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person