A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Windows USA seeks a Weekend Install Specialist owning the customer experience from crew arrival to job close. Not a desk job — you'll actively manage installs in real time, talk to customers all day, solve field problems before they become complaints, and turn homeowners into referrals.
Key Responsibilities:
Ensure installers are punctual and prepared for their tasks. Make pre-arrival calls to customers to set expectations and ensure readiness. Monitor installation jobs closely and address any issues promptly. Confirm 100% completion of jobs, ensuring cleanliness, payment, and signed documentation. Follow up with customers for satisfaction and potential referrals. Log all activities and interactions in Salesforce on the same day. Provide a comprehensive end-of-day summary to ensure smooth handoff and continuity.
Required Education:
High school diploma or GED required.
Required Experience:
2+ years in customer service, field coordination, or service delivery. Strong verbal communication skills for handling dozens of daily calls. Experience with CRM systems, Salesforce experience is a plus. Ability to juggle multiple priorities effectively. Availability to work Friday through Monday.
Preferred Experience:
Background in home improvement or construction. Experience in dispatching. Familiarity with Five9 or other call platforms.
Required Skills and Abilities:
Excellent verbal communication skills, comfortable speaking on the phone all day. Ability to identify and resolve problems proactively. Calm, organized, and reliable under pressure. Strong sense of ownership and commitment to customer experience. Detail-oriented with daily Salesforce documentation.
Preferred Skills and Abilities:
Natural communicator who makes people feel heard. Ability to spot problems early and fix them proactively. Strong organizational skills and reliability under pressure. Personal investment in ensuring a positive customer experience. Detail-oriented in Salesforce daily documentation. _____________________________________________________________________________________________________________________________ Equal Employment Opportunity (EEO) Statement "Windows USA is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status." ADA Accommodations "We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process, please contact HR at 501-299-5546 or hr@windowscorpusa.com." At-Will Employment Statement "Employment with Windows USA is at-will, meaning either the employee or Windows USA can terminate the employment relationship at any time, with or without notice or cause, as permitted by law." Background Check Disclosure "As part of our hiring process, Windows USA conducts a thorough background check and may require a drug screening." Disclaimers "This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice."
