Billing & Collections Specialist Join the Payvantage Family! At Payvantage , our Billing & Collections Specialists are more than just the voice on the other end of the phone—they're an important part of the customer experience and a reflection of our brand. If you're a confident communicator who enjoys helping people, solving problems, and turning challenging conversations into positive customer experiences, we'd love to meet you! In this role, you'll interact with customers through phone, email, and live chat , providing clear answers, resolving account questions, assisting with payments, and helping customers get the most value from our products and services. You'll also conduct outbound account communications while maintaining a professional, respectful, and solution-focused approach. What You'll Do Respond promptly and professionally to customer inquiries by phone, email, and live chat Conduct outbound communications with existing customers regarding account balances and payments Assist customers with billing, payment, account, and product-related questions Explain policies, procedures, products, and services in a clear and easy-to-understand manner Help customers navigate programs, products, and online tools Use positive communication and active listening to understand customer needs and identify solutions Build strong customer relationships through professionalism, empathy, and follow-through Document customer interactions and maintain accurate account information Compile and forward documentation or information to the appropriate parties Maintain a strong working knowledge of Payvantage products, services, policies, and procedures Work collaboratively with teammates and management to resolve customer concerns Participate in company-provided training and professional development opportunities Balance customer service responsibilities with collection and account-management objectives What We're Looking For 2+ years of customer service experience , preferably in a call center or high-volume customer support environment A friendly, professional, and welcoming personality Strong verbal and written communication skills Ability to explain complex information in a simple, easy-to-understand way Ability to remain calm, professional, and solution-focused during difficult conversations Strong negotiation and conflict-resolution skills Excellent attention to detail and accuracy Ability to prioritize, multitask, and manage time effectively Comfortable working with CRM, database, and office software Ability to work independently while also contributing to a team environment Strong willingness to learn and adapt to changing business needs Detail-oriented and dependable A genuine desire to help customers and create positive experiences

Compensation & Benefits Starting Pay:

$14.00-$15.50 per hour Plus, you'll have the opportunity to earn monthly performance bonuses on top of your base pay ($1,025 monthly bonus potential + weekly incentives)! Payvantage offers a comprehensive benefits package designed to support you both at work and beyond, including: Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Employee Discounts Flexible Scheduling Monthly Performance Bonus Opportunities Why Payvantage? We believe great customer experiences start with great employees. At Payvantage, you'll join a team-focused environment where communication, accountability, and helping others matter. If you're ready to build your skills, make a difference for customers, and become part of the Payvantage Family , apply today! Payvantage is an Equal Opportunity Employer.

Pay:

$14.00 - $15.50 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Opportunities for advancement Paid time off Referral program Vision insurance Application Question(s): This position has a starting pay of $14-$15.50/hr + monthly bonus potential of $1,025 based on your collection's productivity. Please enter your ideal pay/salary.

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Required)

Call Center Collections:

2 years (Preferred) Ability to

Commute:

Jonesboro, AR 72401 (Required)

Work Location:

In person