Front Desk / Insurance Customer Service Representative Legacy Insurance | Jonesboro, Arkansas Legacy Insurance is looking for a friendly, organized professional to be the first point of contact for our clients. This role combines front desk responsibilities with day-to-day insurance service, so we're seeking someone who is already licensed and has experience working at an independent insurance agency. What you'll do Welcome clients and answer incoming calls and emails. Help clients with policy questions, billing inquiries, certificates of insurance, and coverage changes. Process service requests accurately and follow through until they're complete. Communicate with carriers and support our team. Quote and remarket as needed Keep client records and office workflows organized. What we're looking for Active Arkansas Property & Casualty insurance license. Prior experience at an independent insurance agency. A professional, helpful approach with clients and coworkers. Strong attention to detail and the ability to manage several requests at once. Comfort using agency management systems and Microsoft Outlook. Applied Epic experience is a plus. If you enjoy helping people and take pride in keeping an office running smoothly, we'd like to hear from you!

Work Location:

In person