We are looking for a highly organized and personable Service Writer to serve as the primary representative for our clients. If you possess strong communication abilities, a genuine desire to assist others, and a background in the automotive sector, we encourage you to apply. This locally operated repair facility focuses on providing high-quality maintenance and repair services for both domestic and imported automobiles. They are dedicated to maintaining transparency, fostering open communication, and cultivating enduring connections with their clientele. Core Responsibilities Welcome guests and deliver superior service experiences. Document vehicle problems precisely by actively listening to client concerns. Manage the appointment calendar and synchronize repair schedules. Generate repair orders while inputting vehicle and client data into the shop software. Explain necessary maintenance, repair suggestions, and cost estimates to clients. Ensure clients remain updated on the status of their vehicle repairs. Collaborate with the technician team to optimize shop productivity. Handle billing procedures and finalize customer payments. Manage all incoming digital and telephonic inquiries. Ensure all service documentation and client files remain up to date. Manage necessary paperwork for warranty claims. Contribute to a tidy and professional atmosphere within the front office. Foster long-term client loyalty through transparent interactions and consistent follow-up. Required Qualifications Prior experience in a service advisor or customer-facing role is mandatory. A solid understanding of automotive systems is highly desirable. Strong proficiency in both written and verbal communication. Exceptional capability to organize tasks and handle multiple priorities. Fundamental computer literacy and familiarity with office applications. Capacity to thrive within a busy, high-pressure setting. A professional demeanor and an optimistic outlook. Completion of high school or equivalent education. Possession of a current, valid driver's license. Compensation and Perks Pay rates that are competitive and commensurate with your experience. Standard Monday through Friday work week. A supportive, family-run team environment. Potential for professional development and career advancement. Access to continuous training and skill enhancement.