Guest Service Representative

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Greet everyone you come into contact with warmly and with a smile. Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Customer service attitude Excellent communication and organizational skills Dependability You must be able to work weekends and holidays and have a flexible schedule.

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

Employee discount

Work Location:

In person Guest Service Representative 3.3 3.3 out of 5 stars 2100 Highway 412 West, Siloam Springs, AR 72761 From $11 an hour - Part-time Holiday Inn Express & Suites 4,829 reviews From $11 an hour - Part-time We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Greet everyone you come into contact with warmly and with a smile. Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Customer service attitude Excellent communication and organizational skills Dependability You must be able to work weekends and holidays and have a flexible schedule.

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

Employee discount

Work Location:

In person