Why Join Franklin In short, the atmosphere and culture of a small family-owned company with the pay & benefits of a large company. Founded in 2018, we have grown into one of the largest contractors in Northwest Arkansas, with plans to expand to other regions in the near future. Come to Franklin and help us solve the next set of challenges that come with continued growth. Seriously, join us! P.S. Want to learn more about Franklin and what we stand for?

Visit our Careers page:

getfranklin.com/careers Benefits Opportunity to work at a family-owned and operated company and be more than a number 75% company paid employee health insurance with dental & vision insurance available Two weeks of paid time off (10 days) with upgrade to three weeks (15 days) after three years at Franklin Six paid holidays Discount on Franklin services at your personal residence Job Description Everything at Franklin revolves around the customer. As a customer service representative (CSR), you will be the first point of contact for our customers and make up a huge part of their experience with us. Excelling as a CSR at Franklin requires patience, a kind yet firm disposition, and excellent problem solving skills. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and text Schedule customers for service Assist customers with product/service questions and help resolve customer issues Escalate complex issues to the appropriate people when necessary Follow up with customers to ensure satisfaction and resolution Stay informed about company products, services, and policies Meet or exceed performance metrics Requirements High school diploma or equivalent 1+ years of customer service experience (retail, call center, or related field) Excellent verbal and written communication skills Strong problem-solving abilities and patience in handling difficult situations Proficiency in CRM software, Microsoft Office, and basic computer skills Ability to multitask, prioritize, and manage time effectively Preferred Qualifications Experience with dispatching Experience in home service industry Fluent in both Spanish & English Interested candidates may apply here, submit a resume and brief intro to "hello@getfranklin", or apply on our Careers page at getfranklin.com/careers. Franklin AC, Plumbing, & Electrical is an equal-opportunity employer.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Health insurance Paid time off Paid training People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

customer service: 1 year (Required) Ability to

Commute:

Springdale, AR 72764 (Required)

Work Location:

In person