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CDM Smith
Industrial Client Service Leader - Electric Utilities
Career Insights for Customer Service Representative (General)
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Based on Arkansas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$34,575 / year median in Arkansas
+1% projected growth
Job Description
Industrial Client Service Leader
- Electric Utilities at CDM Smith in Springdale, Arkansas, United States Job Description Company Overview Check out this video and find out why our team loves to work here! (cdmsmith/resources/videos/meet-cdm-smith) Join Us! CDM Smith
- where amazing career journeys unfold.
- CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US.
- Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S.
- Developing and maintaining high value relationships with utility clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith Qualifications
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree. Preferred Qualifications
- EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors.
- Bachelor's or Master's degree in engineering preferred
- Excellent interpersonal and communication skills. Amount of Travel Required 20%
- 40% EEO Statement We attract the best people in the industry, supporting their efforts to learn and grow.