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Camping World

Product Specialist Advisor

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,126 / year median in Arizona

-12% projected decline

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Job Description

Product Specialist Advisor Camping World - 2.7 Avondale, AZ Job Details Full-time 19 hours ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off On-the-job training Parental leave Employee assistance program Vision insurance Qualifications Customer follow-ups Computer operation Computer skills Sales follow-up Full Job Description Camping World is seeking a Product Specialist Advisor for our growing team. At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction.
What You'll Do:
Daily interaction with customers to promote specialized product needs and installations Review each job for proper sizing, colors, placement, and prior to scheduling job for installation Maintain and update prepayment logs and keep customers apprised of work progress Schedule installation appointments with designated service staff members Monitor daily parts traffic and receive parts for installations Inspect vehicle to ensure proper parts are ordered Provide excellent overall customer service Maintain a safe and clean work area for customers and coworkers May cross train to perform other duties as necessary What You'll Need to Have for the
Role:
High School diploma or GED equivalent preferred At least one year of sales experience is preferred At least one year of previous RV or camping product is preferred but not required Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required Knowledge of Service Department procedures and policies is preferred A valid driver's license may be required May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Periods of standing, stooping, crawling, and bending In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!
For more information please visit:
www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.