Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

Understand and address customer needs, complaints, or other issues with products or services. Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilize software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. Adhere to all company policies and procedures. #LI-OP1 Experience Preferred Have passion for creating amazing customer experiences Understand how to balance quality vs. quantity Have growth/learning mindset to help manage change Demonstrate excellent thinking and problem-solving skills Able to sit for extended periods Able to work on a computer with repetitive hand and wrist movement Have exceptional attention to details Demonstrate fluency in both English and Spanish (preferred) High School Diploma or equivalent 1+ Years of Customer Service Experience (Contact Center or Retail) Great communication skills, both verbal and written Proficiency with computers, especially our CRM and tools Knowledge of any of the following a plus: iCasino and Online Sports Betting Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.