UKG Ready Client Success Specialist - AZ Vensure Employer Solutions - 2.6 Chandler, AZ Job Details Full-time $28.85 - $33.65 an hour 1 day ago Qualifications Customer communication Teamwork Process improvement Account development Client services Account management Full Job Description Job Overview Join our dynamic team as a UKG Ready Client Success Specialist in Arizona, where you will be at the forefront of delivering exceptional client experiences through strategic account management and tailored SaaS (Software as a Service) solutions. Your energetic approach and customer-centric mindset will drive success by fostering strong relationships, managing client accounts effectively, and ensuring seamless adoption of our cloud-based HR and payroll platform. This role offers an exciting opportunity to leverage your project management skills, technical proficiency with CRM systems like Salesforce, and passion for customer service to make a tangible impact on our clients' success. Responsibilities Manage and nurture client relationships by understanding their unique needs and providing proactive support to maximize platform utilization. Serve as the primary point of contact for clients, ensuring timely resolution of inquiries and issues through excellent communication skills. Collaborate cross-functionally with sales, technical support, and product teams to deliver tailored solutions that meet client objectives. Utilize Salesforce Cloud and other order processing tools to track client interactions, update account information, and facilitate data-driven decision making. Conduct onboarding sessions, training, and ongoing education to ensure clients are fully equipped to utilize UKG Ready's features effectively. Analyze client data to identify opportunities for upselling or process improvements that enhance customer satisfaction and retention. Support internal communication efforts by providing detailed feedback from clients to inform product enhancements and service strategies. Experience Proven experience in project management within SaaS or cloud-based environments, with a focus on client success or account management. Strong proficiency with Salesforce CRM systems, customer relationship management tools, and data analysis techniques. Demonstrated ability to manage multiple client accounts simultaneously while maintaining high levels of customer service excellence. Excellent communication skills with the ability to convey complex technical information clearly and persuasively. Familiarity with Microsoft Office suite for documentation, reporting, and presentations. Experience working in sales or client services roles that require cross-functional collaboration and relationship management. Knowledge of order processing tools and CRM system proficiency to support customer onboarding, issue resolution, and ongoing engagement. This role is perfect for motivated professionals eager to thrive in a fast-paced environment where your expertise in relationship management, technical systems, and customer service will directly contribute to our clients' success stories! #NS26

Pay:

$28.85 - $33.65 per hour Expected hours: 40.0 per week

Work Location:

In person